Shipping Policy

At Swoon Hair, we strive to ensure that your orders are processed and delivered in a timely manner. Please read our shipping policy carefully to understand the timelines and charges applicable to your orders.

Processing Time:

●      All orders require 5-7 business days for processing before they are shipped.

●      Processing time includes quality checks, packaging, and dispatch.

●      You will receive a confirmation email with tracking details once your order has been shipped.

Domestic Shipping (Within India):

●      We offer free shipping on all orders within India.

●      Once shipped, domestic orders are typically delivered within 3-7 business days, depending on the location.

●      Delivery timelines may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.

International Shipping:

●      We ship internationally to multiple countries.

●      Shipping charges for international orders vary based on the destination country and will be calculated at checkout.

●      International delivery timelines typically range between 7-21 business days, depending on the location and customs processing.

●      Customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.

Wrong Information Disclaimer:

●      It is the customer's responsibility to provide the complete and correct shipping address and phone number and other details at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.

●      If you realize that you have entered any incorrect information, please contact us immediately. If the order has not yet been shipped, we will do our best to update the information. However, if the order has already been dispatched, we cannot guarantee a correction.

Delivered But Not Received:

• If the tracking information shows that your order has been delivered but you have not received it, please check with neighbors, building security, or other household members who may have accepted the package on your behalf
• If you are still unable to locate your package, please contact the shipping carrier and/or their local area office for further assistance. Unfortunately, we are not responsible for lost or stolen packages once they have been marked as delivered by the courier.

Additional Information:

●      We partner with reliable courier services (such as Blue Dart and Delhivery) to ensure safe and timely delivery.

●      Orders cannot be canceled or modified once they have been shipped.

●      If you experience any delays or issues with your shipment, please contact our customer support team for assistance.

For further queries regarding shipping, feel free to reach out to us at [customer support email/contact number].