Return & Exchange Policy

At Swoon Hair, we strive to provide you with the highest quality products. If you are not completely satisfied with your purchase, we offer a return and exchange policy within 7 days of order delivery under the following terms:

Return & Exchange Eligibility:

●      Requests for returns or exchanges must be made within 7 days of receiving the order.

●      A genuine reason must be provided for the return or exchange

●      The product must be unused, unaltered, unwashed, uncombed, unmodified and in its original packaging with all tags and hygiene seals intact.

●      Due to hygiene reasons, worn or damaged products cannot be returned or exchanged.

●      Custom-made or personalized items are not eligible for return or exchange.

Return Process:

1. Contact our customer support team at [customer support email/contact number] with your order details and reason for return.
2. Our team will provide you with return instructions, including the return address.
3. Ship the product back to us using a reliable courier service. The return shipping cost must be borne by the customer.

Quality Check & Coupon Issuance:

●      Once we receive the returned product, it will go through a Quality Check (QC) process.

●      If the product meets our return criteria, we will issue a coupon of equivalent value, which can be used for future purchases on our website.

●      If the product fails the QC check due to signs of use or damage, the return will be rejected, and the product will be sent back to the customer.

No Refund Policy:

●      We do not issue refunds under any circumstances. Only store credit in the form of a coupon will be provided for approved returns.

For any further queries regarding returns and exchanges, please reach out to our customer support team at [customer support email/contact number].